Return & Refund Policy
1. The nature of our sales
AK Brands Marketing sells liquidation and surplus stock in bulk lots to businesses for commercial purposes. All lots are sold as is, where is. They are surplus stock, not 100% fresh, and photos, videos and descriptions are indicative. The actual lot may differ slightly from what is shown.
2. No returns for change of mind
Because lots are sold as is, we do not accept returns or give refunds for a change of mind, a change in price or demand, difficulty in reselling, or for minor differences that are within the tolerance in section 3. Please check the lot details, quantity, minimum quantity, rate and condition carefully before you book.
3. The 10% commercial tolerance
Liquidation stock commonly includes minor damage, dust, or small mismatches. Variance of up to 10% of a lot is standard in this trade and is accepted by the buyer at booking. A claim can be considered only where the problem goes beyond 10% of the lot.
4. What our Buyer Protection Plan covers
Our written Buyer Protection Plan, which is shared in our WhatsApp community and at booking, sets out the protections below. If anything in this page differs from the written plan, the written plan applies to the protections it covers.
- Listing accuracy: the lot you receive should match the listing you booked.
- Non-delivery: if your paid order is not delivered, you are entitled to a refund within 7 working days, as provided in the plan.
- Defects beyond 10%: where the defects in a lot go beyond the 10% tolerance, the plan provides a verification process and a remedy, as set out in it. The claim must be raised within 2 days of receiving the stock, with a 360-degree unboxing video (see section 5).
- Fixed timelines: the plan states the timelines within which claims are verified and refunds are made.
5. How to raise a claim
- Contact us on WhatsApp (+91 86605 02217) or by email within 2 days of receiving the stock. Quote the lot number and your booking details, and tell us what the problem is.
- For any claim above the 10% tolerance, a 360-degree unboxing video is mandatory. The video must be one continuous recording that starts before the package is opened, shows every side of the package and its seal or tape, and shows each item as it is taken out. Please also send clear photos of the affected items.
- Claims raised after 2 days, or without the 360-degree unboxing video, cannot be accepted.
- We will review your evidence, and may ask for more. We will tell you our decision and, where a refund is due, the timeline.
6. Refunds
Where a refund is approved, it is made to the bank account or payment method from which the payment was received, or as we agree with you in writing. Timelines follow the Buyer Protection Plan. Bank processing time is outside our control.
7. What is not covered
- Variance within the 10% tolerance.
- Items described in the listing as mixed, assorted, or with sizes, colours or designs that vary.
- Damage or loss that happens after delivery, including through storage, handling, use, alteration, or resale.
- Claims made more than 2 days after you received the stock, or above the 10% tolerance without the 360-degree unboxing video.
- Brand warranty or brand after-sales service. We do not own or represent any brand, and those do not apply to these lots.
8. Cancellation of a booking
When you book a lot, we hold it for you and take it off sale. A booking is therefore a firm commitment. We do not entertain a change of mind after booking. If a buyer cancels after booking, the amount paid at booking is not refunded. This is the normal practice in the liquidation lot trade.
In certain cases, and at our discretion, we may refund the booking amount within 48 hours. This does not affect the protections in the Buyer Protection Plan for non-delivery or for defects beyond the 10% tolerance. Our Terms & Conditions and the written Buyer Protection Plan also apply.
9. Contact
AK Brands Marketing©
Registered Office: Davangere, Karnataka, India
Branch: Bangalore, Karnataka, India
Email: abdul@akbrandsmarketing.com
WhatsApp: +91 86605 02217
Website: akbrandsmarketing.com