Shipping & Delivery Policy
1. Where we deliver
We arrange delivery of lots across India, through couriers or road transport partners, depending on the size, weight and location of the consignment. Delivery options and charges are confirmed with you at booking.
2. Packing and the packing-video checkpoint
Lots are packed before dispatch. Our payment structure includes a packing-video checkpoint, as described in our written Buyer Protection Plan, so that you can see what is being sent before the consignment leaves. We share the packing video within 2 to 3 days of your booking.
3. Freight and other charges
Unless a lot says otherwise, the lot rate does not include freight. Courier or transport charges, loading and unloading, local transport, and applicable taxes such as GST are additional. They depend on the weight, volume, distance and mode of transport. We tell you the charges, or how they will be calculated, before dispatch.
4. Dispatch and delivery times
These are our usual timelines after your booking:
- Packing video: shared within 2 to 3 days of booking.
- Handover for dispatch: the goods are handed to the courier or transport company within a further 2 to 3 days.
- Tracking details: you receive the tracking number, or the Bilty (transport receipt), within 2 to 3 days after the handover.
Delivery time after that depends on the courier or transport company and the destination.
These timelines are our usual practice, not a guarantee. They can be delayed by weather or climate changes, festival seasons, heavy workload, strikes, public holidays and long holidays, or an urgent emergency. We will keep you informed and help you follow your consignment.
5. Your delivery details
Please give us a complete and correct delivery address and a contact number that will be answered. Extra charges caused by a wrong or incomplete address, or by a refused or missed delivery, are the buyer’s responsibility.
6. Checking the consignment when it arrives
- Check the outer packing for obvious damage, and note it on the delivery receipt where possible.
- Record a continuous video while opening the consignment, showing the package, the seal and the contents.
- Count the quantity and check the lot against the listing.
- Report any problem to us within 2 days of receiving the stock, with the lot number, photos and the video. For any claim above the 10% tolerance, a continuous 360-degree unboxing video is mandatory. See our Return & Refund Policy.
7. If your order is not delivered
If you have paid and your order is not delivered, the Buyer Protection Plan entitles you to a refund within 7 working days, as provided in the plan. Please contact us as soon as you are aware of the problem.
8. Contact
AK Brands Marketing©
Registered Office: Davangere, Karnataka, India
Branch: Bangalore, Karnataka, India
Email: abdul@akbrandsmarketing.com
WhatsApp: +91 86605 02217
Website: akbrandsmarketing.com